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OpenScape Contact Center Enterprise
Target group

Curriculum Paths and Courses

  • Title

  • Number

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  • Type

_OpenScape Contact Center Administration - North America OSCCV8V7 #
Curriculum Path
Shows the full curriculum for each product or solution
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_OpenScape Contact Center for Service - North America OSCC-SVC #
Curriculum Path
Shows the full curriculum for each product or solution
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Curriculum for Mitel OpenScape Contact Center CUROCC_SE_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Curriculum for Mitel OpenScape Contact Center for Solution Architect/Consultant CUR_OCC_CONS_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Implementation & Support Expert Mitel OpenScape Contact Center CUR_CERT_452_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Implementation & Support Expert Mitel OpenScape Contact Center CUR_CERT_452RE #
Curriculum Path
Shows the full curriculum for each product or solution
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Technical Sales Expert Mitel OpenScape Contact Center CUR_CERT_422_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Automatic Call Distribution in Mitel OpenScape 4000, ACD Principles OS4ACD1SCS  
Classroom training
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Certified Implementation & Support Expert Unify OpenScape ContactCenter STI-452R  
Online assessment - qualification test that can be stored online
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Certified Implementation & Support Expert Unify OpenScape ContactCenter STI-452  
Online assessment - qualification test that can be stored online
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Certified Technical Sales Expert Unify OpenScape Contact Center STI-422  
Online assessment - qualification test that can be stored online
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Market Introduction Mitel OpenScape Contact Center V12R0 for Service/Consulting OCCV120MVX  
Online-Session
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Mitel OpenScape Application Builder for Contact Center and UC for Service OSAAPBUSDS  
Web-based training - Online training software
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Mitel OpenScape Concierge V5 R0 - Update Training for Service OCEV5R0UDS  
Web-based training - Online training software
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Mitel OpenScape Concierge V5 R0 - Update Training for Solution Architects OCEV5R0UDC  
Web-based training - Online training software
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Mitel OpenScape Contact Center Administrations Course OCCADMISCU  
Classroom training
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Mitel OpenScape Contact Center Advanced Service Course OCCENAVSCS  
Classroom training
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Mitel OpenScape Contact Center Basic Service Course OCCENBASCS  
Classroom training
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Mitel OpenScape Contact Center Basics for Pre-Sales and Consulting OCCBAS1SVC  
Online-Session
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Mitel OpenScape Contact Center COM Control SDK for Technology Partners OCCSDK1SCP  
Classroom training
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Mitel OpenScape Contact Center Dialer V11 - Update Training for Service and Solution Architects OCCV11DUDS  
Web-based training - Online training software
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Mitel OpenScape Contact Center Enterprise High Availability for service OCCENHASCS  
Classroom training
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Mitel OpenScape Contact Center Expert Service Course OCCEXPESCS  
Classroom training
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Mitel OpenScape Contact Center Manager Administration OCCADMIN  
Online-Session
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Mitel OpenScape Contact Center Remote- and Home Office Worker Configuration OCCHOMESDS  
Web-based training - Online training software
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Mitel OpenScape Contact Center Reporting OCCENRESCS  
Classroom training
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Mitel OpenScape Contact Center REST SDK Interface for Technology Partners OCCSDK0SVP  
Online-Session
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Mitel OpenScape Contact Center Social Media Integration OCCSMINSCS  
Classroom training
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Mitel OpenScape Contact Center V11 R0 - Update Training for Service OCCV110UDS  
Web-based training - Online training software
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Mitel OpenScape Contact Center V11 R0 - Update Training for Solution Architects OCCV110UDC  
Web-based training - Online training software
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Mitel OpenScape Contact Center V11 R1 - Update Training for Service OCCV111UDS  
Web-based training - Online training software
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Mitel OpenScape Contact Center V11 R1 - Update Training for Solution Architects OCCV111UDC  
Web-based training - Online training software
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Mitel OpenScape Contact Center V11 R1 Fix Release 5 - 11 – Update Training for Service OCC1115UDS  
Web-based training - Online training software
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Mitel OpenScape Contact Center V11 R1 Fix Release 5 - 11 – Update Training for Solution Architects OCC1115UDC  
Web-based training - Online training software
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Mitel OpenScape Contact Center V11 R1 FR4 - Update Training for Service and Solution Architects OCC1114UDX  
Web-based training - Online training software
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MitelOpenScape Contact Center Enterprise for Solution Architects OCCENTPSVC  
Online-Session
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